Shipping Policy

Welcome to H-Town Society’s Shipping Policy! We’re committed to delivering your orders swiftly and securely. Here’s everything you need to know about our shipping process:

Shipping Rates and Costs

  • Free Shipping: Enjoy free shipping if you’re in the Houston metro area. We love our local community!
  • Variable Rates: For our friends outside Houston, shipping rates vary based on your location and the weight of your order. We strive to keep it fair and transparent.

Shipping Methods and Delivery Times

  • Shipping Methods: We partner with USPS and utilize the “USPS Ground Advantage” for standard orders or “USPS Priority Mail” for those heavier packages.
  • Delivery Times
    • Houston Metro Area: Expect your order in about 2 days (excluding Sundays), though many times it arrives the next day. We’re practically neighbors!
    • Outside Houston Metro Area: Delivery typically takes 2-5 business days. We’ll get your goodies to you as fast as we can!
  • Local Delivery: Occasionally, we offer local delivery for special circumstances. While it’s not available upon request, we’re always looking for ways to serve you better.
  • In-Store Pickup: We don’t have a physical storefront yet, but who knows what the future holds?

Shipping Carriers

  • Carrier: We trust the USPS to handle all our shipments with care.
  • Customer Choice: At this time, we do not offer the option to choose a different carrier.

Handling and Processing Times

  • Order Processing: Place your order by 11 am Central Time (Monday through Saturday), and we’ll ship it out the same day. Orders placed after 11 am and Sundays will be shipped the following business day. We’re all about efficiency!
    • As we utilize the USPS for shipping, orders will not be shipped on Federal holidays but will go out the next business day.

Shipping Restrictions

  • Locations: Unfortunately, we do not ship to Hawaii, Idaho, Minnesota, Oregon, Rhode Island, and Virginia. We hope to expand our reach soon!
  • Product-Specific Restrictions: None at the moment. Shop away!

International Shipping

  • Availability: We currently do not offer international shipping and have no immediate plans to do so. We offer our apologies to the world.

Lost or Damaged Packages

  • Policy: If your package shows as “delivered” but you haven’t received it, contact us within two business days of the delivery date displayed on the USPS tracking page. For items that are “in transit” beyond the expected delivery date, reach out to us ASAP. We’re here to help!
  • Solutions: We handle replacements, refunds, or other solutions on a case-by-case basis. If it’s not your fault, we’ll make it right.

Returns and Exchanges

  • Return Policy: Changed your mind (buyer’s remorse)? No problem! Return unopened items for a refund, though you’ll need to cover the return shipping costs. Returns for other reasons are considered on a case-by-case basis. Please note, we do not accept returns for items with broken seals. No exchanges at this time.
  • Return Window: Contact us within five business days from the USPS delivery date as shown on the tracking page. Outside of the return window? It’s yours.
  • Return Shipping Costs: For “buyer’s remorse” returns, the customer is responsible for return shipping costs.

Order Cancellations

  • Policy: We process orders pretty quickly so your window to cancel an order before it ships is pretty short. However, should you need to cancel, please send us an email (or use our contact form) and give us a call as soon as humanly possible, and we will do our best to fulfill your request. Life happens, and we totally understand! If you are unable to cancel before an order ships, you may return the product (so long as the seal on the item has not been broken), though you will be responsible for the shipping cost.

Contact Information

Thank you for choosing H-Town Society Cannabis Company – The Best Little Dispensary in Houston! We’re dedicated to providing you with a seamless shopping experience. If you have any questions or need assistance, don’t hesitate to reach out. Happy shopping!